Second: Definitions

• "Platform", "Defaa", "we" or "us" refers to the Defaa electronic platform and application in Saudi Arabia and all related services, as well as the entity owning the website and application.
• "Service Provider" refers to the individual offering their legal services in their field of expertise, as per their information registered on the platform.
• "User", "account", "you" refers to the person using or visiting Defaa, registering an account, or requesting services via the platform.
• "Client" refers to any person or entity using Defaa to obtain various legal consultations and services offered by the platform.
• "Legal Service" refers to any legal service the client seeks from service providers, including consultations in all legal fields.
• "Content" refers to any reviews, comments, messages, data, information, text, audio, images, or other materials on the Defaa platform.
• "Interactive Areas" mean discussion forums, bulletin boards, review services, chats, or other forums provided by Defaa.
• "Agreement" refers to this document containing various terms, conditions, and policies.
• "Privacy Policy Terms" refer to data collection methods and ways of protecting user personal information.
• "Systems" refer to the applicable regulations in Saudi Arabia.

Third: Terms Of Use (Client Terms and Conditions, Data, and Attachments)

Terms of Use

Client Provisions

• Since this agreement is an electronic contract between the platform and all its users, all users must be legally competent as per the applicable regulations.
• The user must be at least 18 years old when joining this agreement. If underage, they must join through a guardian or legal representative in accordance with applicable guardianship laws.
• Users must review the full provisions of this agreement before joining. Accessing the platform signifies that they have reviewed all the conditions and are bound by them, along with any resulting legal implications.
• The user must ensure throughout their membership that all the conditions and requirements outlined in the agreement and applicable laws are met.
• If the user loses any of the conditions of this agreement, it will be void with all the resulting legal effects during its validity.
• The client must create an account on the platform to benefit from the legal services offered by Defaa's staff. Requests can only be submitted by clients who have accounts on the platform. If you do not have an account, you must create one before requesting service.
• The client is fully responsible for all requests submitted through their account on the platform and for all payments made through their account. They may not claim at any time that someone else made the requests or payments without their knowledge.
• Use of the account is licensed personally; thus, it is prohibited for the client to authorize others to benefit from services available via their account. Disclosure of account data and passwords to others is also forbidden.
• The client must clearly specify the legal services they wish to purchase through the platform. If a service is requested incorrectly and provided by a lawyer as agreed, the client is not entitled to change the service and must submit a new request for any service differing in description from the one previously provided.
• The client understands and agrees that the lawyer's commitment is 'to achieve a result' in matters governed by applicable laws that allow for discretion, while the lawyer's commitment is 'to exercise care' in matters requiring effort from their side.
• If the service is provided as agreed by the lawyer, the client has no right to object or request cancellation. Cancellation requests are subject to our approved cancellation policy.
• The client must treat the lawyer respectfully, and any abuse towards lawyers is prohibited. If any conflict arises, the client must contact the platform immediately.
• The client must provide necessary assistance during any investigations conducted by the platform regarding any usage believed to violate this agreement or applicable laws or cause legal disputes.
• The platform must be used legally and legitimately, and it is prohibited to engage in any transactions or actions that would expose the platform to legal liability, claims, or misuse for fraud, unauthorized communications, or causing harm.
• Your use of Defaa is subject to the terms of use as per the regulations of Saudi Arabia.

Data

• During your use of our services, we may ask you to provide us with your personal information for communication. This information may include, but is not limited to (your email address, name, phone number, location, any other information required to contact you via the internet or phone, bank account data, credit card information, data filled in through the Defaa forms (including cookies), or any other interactions with Defaa).
• If an account is used by multiple individuals or on behalf of an entity, the person in whose name the account is registered is responsible for all activities and must notify us immediately of any illegal or unauthorized use of the account.
• The client adds data, case files, memos, and other content for lawyers to review the subject comprehensively and then provide the necessary consultations.
• The client must enter any required information on the platform correctly and is responsible for its accuracy, legality, and timeliness, and must update it whenever any changes occur.
• You authorize us to retain service-related data and attachments via the platform for the purpose of providing service, verification, and settlement of platform transactions. These data and files will not be visible to any other user.

Fourth: Privacy Policy (Confidentiality and Information Retention)

• We assure you that your privacy is a top priority, and we are committed to protecting it by all possible means. This statement outlines the key features of the privacy policy of the Defaa platform, currently in force or as amended, to disclose the approach regarding your information.
• Your use of Defaa signifies acceptance of the terms and conditions as well as the privacy policy statement. If you do not agree with any of these terms and policies, you are not entitled to use or access the site or related applications.
• Protecting information is one of our top priorities while ensuring its use is limited to benefiting from interactions with Defaa.
• We ensure the maintenance of security, technical, administrative, and procedural measures to prevent any access to your information outside of the Defaa platform, ensuring compliance with this privacy policy.
• Access to your information is restricted to authorized Defaa personnel solely for the purpose of providing the requested service.
• Exception: When using an external entity to provide any support services to Defaa, compliance with confidentiality standards adopted by Defaa is first confirmed, and we actively monitor them to ensure adherence to these standards.
• You are responsible for maintaining the confidentiality of your account information and password, and for determining who can access your devices or our platform. You agree to accept responsibility for all activities that occur through your account or password, and to notify us in the event of any unauthorized transactions.
• We retain your information securely by following standards in information security management to protect sensitive data, such as financial information and any other personal information details. Our information security systems apply to personnel, processes, and IT systems on the basis of risk management. A qualified third party manages and audits payment methods.
• The platform takes all necessary measures to maintain the confidentiality of your data, documents, and personal information. However, the platform is not responsible for any loss or leakage of information, data, or documents that you provided to the platform under this article.
• You agree to maintain the confidentiality of information, data, and documents provided to you by the platform or service providers, and you commit not to disclose them to any third party, such as (commercial data, product plans, services, any technological or design information, including software or tools used in software design, or any information deemed confidential).
• You also agree that all information, data, and documents disclosed by the platform or service providers under this article belong to the platform and service providers, and under no circumstances shall you share or act upon them contrary to this agreement.

Fifth: Contract And Electronic Signature

• Since all the services we offer are electronic, and all dealings with our users are conducted electronically, we waive the requirement for written contracts and documents signed by each user, replacing them with electronic documents and contracts, in accordance with the applicable legal framework.
• This agreement serves as an electronic contract between the platform and all its users, replacing any previous verbal or written agreements. It is legally valid, fulfilling all legal conditions of consent, subject matter, and cause. The electronic contract contains the offer and acceptance required by applicable law to validate contracts.
• This electronic contract has all the legal effects that are established by written contracts signed by the parties. It serves as a replacement and has the same validity and effects.
• This electronic contract is subject to continuous amendment and update to reflect the services provided by the Defaa platform. Users are responsible for periodically reviewing this agreement to check for any changes in terms and conditions. Continued use of or access to our services following changes constitutes express acceptance of and agreement to the new terms.
• You are not authorized to interpret or explain any terms of this agreement. Only Defaa is authorized to interpret or explain the terms of this agreement. Therefore, you must contact us immediately if any of these terms are unclear to you.

Sixth: Subscriptions And Payment Methods

Intellectual property rights

• Defaa is subject to the regulations of the Saudi Central Bank regarding payment policy and adheres to all binding rules issued by it.
• The official currency for payments through Defaa is the Saudi Riyal (SAR).
• The platform provides an electronic payment gateway by contracting with an electronic payment service provider to provide the client with easy and secure payment methods. The client can choose the method that suits them.

Brand

• Banks used by the client for payments, as well as the electronic payment service provider, may impose fees on money transfers or refunds, and the client shall bear all such fees.
• The client must secure the device used for payments and ensure it is free from viruses and spyware. The platform is not responsible for any loss of client data resulting from illegal activities.
• The platform reserves the right to amend its payment policy at any time without obtaining explicit or implied user consent.
• You can pay for legal services on the platform using the following payment methods: Visa, MasterCard, Mada, and others.

Seventh: Termination of Use

• We reserve the right to cancel the terms and conditions and privacy policy or replace them at any time without requiring your consent.
• At our discretion, we may terminate, restrict, or suspend your right to access or use the site without notice for any reason, including violations of the terms of use, and report you to legal authorities if you:
• Insert any type of virus onto our site.
• Upload harmful files that disrupt the site, change its design, or damage it.

Eighth: Intellectual Property Rights and Trademark

Changes to the Privacy Policy

• Intellectual Property Rights

Amendments and General Terms

• The content on our site, including trademarks, service marks, and logos ('marks'), is owned by us or licensed to us and is subject to copyright and other intellectual property rights in Saudi Arabia and international treaties.
• Our site's content includes, without limitation, all software, database, functionality, software, website designs, sound, video, text, photos, and graphics. All graphics, logos, designs, page headers, icons, texts, and service names are registered trademarks and/or trade dress of our site and may not be used as part of trademarks or domain names, in connection with any product or service, in a manner that could cause confusion. They may not be copied, imitated, or used in whole or in part without prior written permission from our site.
• Provided that you are eligible to use the site, you are granted a limited license to access and download or print a copy of any part of the site content to which you have properly gained access solely for your personal, non-commercial use. All rights not expressly granted to you are reserved by our site.

Trademark

• 'Defaa' is a trademark owned by us, and unauthorized use, imitation, copying, or trading of it is prohibited. We have the right to take all legal measures to preserve our commercial rights.
• The platform may display third-party trademarks, and any infringement on these trademarks by platform users allows the owners to take legal action against the user.

Ninth: Platform Responsibility

• This site may contain links to other sites, and we advise you to read the terms and conditions of use for each site, and we are not responsible for the contents that appear on those sites.
• We make every effort to check and test the contents of our site always by providing the best protection programs, and it is recommended that you run a protection program on your own device to protect it.
• Every user who uses the "Defaa" platform is personally responsible for all actions and activities he performs through the platform, and the "Defaa" platform will not be jointly or severally responsible for any of the users.
• The user shall be personally liable in the event of his failure to comply with the obligations imposed on him under these terms or the applicable policies, and in the event of his violation of the laws in force in the countries in which the application is used.
• Each party to the agreement has the right to resort to the other party in the event of a breach of any of its legal rights or any of its rights stipulated in this agreement.
• The user shall bear legal responsibility in the event of his breach of any of our rights under these terms and conditions or his infringement of any of our rights or our ownership of the platform or any of its elements.
• "Defense Platform" does not make any representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the Platform or the information or services included in our Platform for any purpose and your reliance on any such information is at your own risk and final and complete.
• Under no circumstances will the Defense Platform bear any liability for any loss or damage, including but not limited to (direct, indirect or consequential losses or damages) or any loss or damage of any kind or magnitude that may arise from the loss of any data or profits resulting from the use of the Defense Platform.
• The platform may stop from time to time, and may stop permanently, whether for voluntary or involuntary reasons. Therefore, you exempt us from any legal responsibility in the event of a permanent or temporary stop of the platform or any of its services.
• The user releases the "Defaa" platform from responsibility for all illegal activities that are not affiliated with us and that may occur through the platform. The platform cannot control all violating actions and the injured party must inform us to stop the source of harm.
• We advise you to keep your credit card in a safe place, and we note that we are not responsible for its use by other people who you have shown it to and who use it without your permission.
• If you believe that someone else has access to your account password, you must notify us immediately to take appropriate action. If you do not notify us or delay in notifying us, we will not be liable for any damages resulting from this.

Compensation

• The "Defaa" platform does not provide any type of insurance or compensation to any of its users or customers, whether for damages arising from an error on the part of service providers or customers or for any negligence on the part of the platform, its employees, or those responsible for its operation.
• By reviewing this policy or using the Defense Platform, you imply your agreement to release the Defense Platform, its managers, all employees and agents, and not to hold any of them liable for any claims or compensations.
• The user is obligated to fully compensate us for all material and moral damages resulting from illegal acts committed through the platform, or arising in general from his use of the platform or failure to comply with any of its terms and conditions or failure to comply with applicable laws.

Tenth: Other Parties

• Users may find advertisements or other content on our Platform that link to the sites and services of our partners, advertisers, sponsors, licensors, or other parties that provide services through our Platform, such as accountants, translators, electronic payment service providers to secure customer payments, or other entities that represent third parties. It should be noted that we do not control the content or links that appear on those sites and are not responsible for the practices of sites linked to our Site. In addition, those sites or services, including content and links, may be constantly changing, and those sites and services have their own privacy policies and customer service policies. Browsing and interaction on any other site, including sites that link to our application, is subject to the terms and policies of those sites.
• We may engage third party service providers to assist us with some of the features on our Site, and our service provider will provide your personal data on our behalf and is obligated not to disclose it and will not be permitted to use it for any other purpose.
• In principle, access to your information is limited to authorized members of the "Defaa" platform and for the purpose of providing you with the required service only.
• "Exception" When using an external party to provide any of the support services for the "Defaa" platform, it is first emphasized that it must adhere to and comply with the confidentiality standards followed and approved by "Defaa" in addition to our effective monitoring of it to ensure its compliance with these standards.
• We at the "Defaa" platform also contract with entities specialized in hosting websites and applications to store content, data, and the platform in full to ensure its continuous operation without interruption or loss of content or data.
• The user authorizes us to deal with the contracting parties on his behalf, and is bound by all contracts we conclude with these parties and any usage warnings, as the work of these parties has become an integral part of the platform's work, and if the user objects to contracting with these parties, this means that he does not want to benefit from the platform's services in full.
• We may change the contracting parties from time to time, for various reasons, and we will do so on our own initiative without referring to you.
• The platform disclaims any legal responsibility for any direct or indirect, intentional or unintentional errors made by third parties who provide services through the platform, and you have the right to refer to them without any responsibility on the Defense Platform or its partners.
• Under certain circumstances, we may be required by governmental or judicial authorities to share information with them or with a third party to verify legal claims, meet national security requirements, enforce court orders, or otherwise.
• We may share personal information with a third party to investigate or take action regarding suspected illegal or fraudulent activities, situations involving potential threats to the safety of any person, violations of the Terms and Conditions or Privacy Policy, or as otherwise required by law or regulation.
• We may also share personal information with parties that own the platform in the future, whether through merger or full or partial acquisition.

Eleventh: Electronic Contract And Signature

Electronic contract

• Since all the services we provide are electronic, and dealing with all our users is done electronically, we were obliged to waive the written contracts and documents that must be signed with each user and to rely on electronic documents and contracts within a regulatory framework in which we take into account all applicable legal provisions.
• This agreement is an electronic contract between the platform and all its users, replacing all oral or written agreements prior to joining it. This contract is legally valid as it meets all legal conditions of consent, subject matter and cause. This electronic contract includes the offer and acceptance required by applicable laws for the validity of contracts.
• This electronic contract produces all the legal effects that are created by written contracts signed between the parties, and this contract replaces them, takes their rulings and creates the same effects.
• This electronic contract is subject to continuous amendment and update to be consistent with the services provided by the "Defaa" platform, and the user bears the responsibility of reviewing this agreement periodically to review any amendment to these terms and conditions, and any use or access to our services after the amendments we have made constitutes explicit approval of them and acceptance of the new provisions.
• You are not authorized to interpret or explain any of the terms of this agreement, and the "Defaa" platform is the only party authorized to interpret or explain the provisions of this agreement, so you must contact us immediately if any of these terms are not clear to you.

Electronic signature

• In electronic contracts, approval does not require the users' written signatures, but rather approval is done electronically. On the "Defaa" platform, approval of the contract is considered an electronic signature on this agreement.

Twelfth: Payment Policy

• Defaa platform is subject to the Saudi Central Bank regarding payment policy and is committed to all mandatory rules issued by it.
• The official currency for payments via the "Defaa" platform is the Saudi Riyal.
• The platform provides an electronic payment gateway by contracting with an electronic payment service provider to provide the customer with various payment methods that are easy and secure, so that the customer can choose what suits him.
• The banks used by the customer for payment transactions, as well as the electronic payment service provider, may impose fees on money transfers or refunds, in which case the customer shall bear all such fees.
• The customer must secure the device used in payment transactions and that the device is free of any viruses and spyware, as the platform does not bear any responsibility arising from the customer losing his banking data as a result of any illegal acts.
• The platform has the right at any time to amend our payment policy without obtaining the user's express or implied consent.
• You can pay for legal services on the platform using the following payment methods (Visa, MasterCard, Mada, etc.).
• All amounts you pay are non-refundable except in cases subject to the refund policy, for example, delay in delivering the legal memorandum, failure to respond to the consultation within the specified time, or any technical or technological error on our part, which resulted in missing the agreed delivery date.

Thirteenth: Termination Of Use

• We may cancel or replace the Terms and Conditions and Privacy Policy at any time without requiring your consent.
• We may, at our sole discretion, terminate, restrict or suspend your right to access and use the Site without notice and for any reason, including for breach of the Terms and Conditions of Use and report you and take necessary legal action if you do any of the following:
• Introducing any type of viruses to our website
• Uploading malicious files that stopped the site from working, changed the site's designs, or damaged it
• If you enter the site unauthorizedly to cancel, delete, destroy, change or republish private data
• If you enter the site unauthorizedly to cancel, delete, destroy, change or republish private data

Cancellation

• This Agreement shall be automatically terminated with the User who violates any of the terms and conditions set forth therein, or breaches our financial rights, or breaches any other required legal obligations.
• All legal effects arising prior to the termination of this agreement shall remain in force and applicable between the parties, and this agreement shall cease to have effect from the date of termination only, unless this agreement contains continuing obligations, in which case the user shall be bound by them even with the termination of this agreement.

Fourteenth: General Provisions

Amendments and General Provisions

• We reserve the right, at our sole discretion, to modify, replace, change, add, or remove any part or parts of these Terms and Conditions of Use at any time, and any modification or update to these Terms and Conditions shall be effective immediately upon posting on the Site interface, and your subsequent use of the Site shall constitute your acceptance.
• Your continued access or use of the Site after the changes become effective constitutes your agreement to be bound by the changes, and if you do not agree to the new Terms and Conditions, please stop using the Site.
• Any violation of these terms and conditions may result in your account being suspended without prior notice.
• Upon termination of our relationship with you, we will continue to store archived copies of your information and the legal services information provided to you for storage and preservation purposes and to comply with laws and regulations.
• You can keep all of your personal information and your transaction history and access it at any time, and we give you limited permissions from your account settings to allow you to correct, modify, delete or limit the use of your personal information.
• Your deletion or restriction of the use of your personal information may result in you being unable to use our services satisfactorily.
• The user acknowledges his knowledge and consent to the platform recording voice calls made through the platform, and storing the content of the legal services provided and their attachments.
• The platform has the right to use the contents of the legal services and the attachments and voice calls that follow for any purpose it deems appropriate without defaming or offending the user.
• The user acknowledges the platform's right to use everything mentioned in the privacy policy, and any changes thereto.
• The user is obligated to provide the "Defaa" platform with the correct information and data required to benefit from the platform's services.
• The User shall not take any action that may cause intolerable or disproportionate stress to the Platform or its infrastructure.
• The User shall not post or upload any defamatory, offensive, infringing, harmful, threatening, abusive, tortuous, racist, morally inappropriate or other unlawful content or information.
• The user is prohibited from entering or attempting to enter the platform without authorization, or granting others the authority to use his account, or impersonating any person or misrepresenting membership with another person, and the user shall bear the consequences of his violation of the provisions of this paragraph.
• The User is prohibited from doing anything that could cause harm or conflict with the intellectual property rights of the Platform.
• The user is prohibited from uploading or attaching any files, programs or any other materials protected by intellectual property laws or any private or public rights that he does not have the rights to use.

Fifteenth: The Field Of Communication And Legal Notifications

Communication areas

• We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any or all of these communications by following the unsubscribe link or instructions provided in any email sent to you.

Legal Notices

• All legal notices required to be served in accordance with applicable laws shall be sent via the official addresses listed on the user's registration page or via notifications made through the application, which include telephone calls, telephone messages or e-mails. These telephone or electronic notifications shall replace all legally required written notifications, shall be officially approved between the parties and shall be legal notices producing the effects of notification.
• Each user acknowledges that he/she waives any legal rights to receive any written notifications from the platform, and acknowledges that the platform is not obligated to provide written notifications and that telephone or electronic notifications replace them in producing their legal effects as referred to above, and they are recognized before all official authorities.

Communication between parties

• The client communicates directly with the members of the "Defaa" platform for the purpose of inquiring about the required legal services or regarding a request to implement them.
• In the event of booking an appointment for consultation, communication will take place between the members of the "Defaa" platform and the client through electronic means of communication, for the purpose of presenting the question or inquiry from the client and obtaining information and opinions from the lawyers.

Sixteenth: Applicable Law

Applicable law

• The terms of this website and all transactions contained therein shall be subject to and construed in accordance with the laws of the Kingdom of Saudi Arabia. In the event of disputes or disagreements arising related to these terms of the website (including non-contractual disputes), the courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction to consider them in the city of (Riyadh).
• If any provision of this Agreement is held to be invalid, illegal or unenforceable, the legality and enforceability of the remaining provisions shall not be affected in any way by that provision.

Compliance with laws and regulations

• We will disclose your personal information - without your prior consent - if required or permitted by law, or by court order, or to any government agency authorized in accordance with the regulations, and we assure you that we do not share your data with any official government agency except by an official letter addressed to our company to disclose your data personally in security or criminal cases, or if we believe that this procedure is necessary to implement the law, or to meet judicial requirements, or to protect the security or integrity of the service and the site, or to protect the property rights of our site, or is necessary to provide services or products, or provide technical support to the company's customers, or based on your written consent.
• If any provision of this Agreement is held to be invalid, illegal or unenforceable, the legality and enforceability of the remaining provisions shall not be affected in any way by that provision.